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Orlaco Headquarters:

Orlaco Products B.V.
Albert Plesmanstraat 42
3772 MN Barneveld
The Netherlands
 
Telephone: +31 (0)342 404 555
Fax: +31 (0)342 404 556
E-mail: info@orlaco.com

  
Orlaco Inc.
33 Confederate Avenue
Jasper, GA 30143
United States
 
Telephone: +1 706 301 9227
Fax: +1 706 301 9194
E-mail: infona@orlaco.com
Home - - Service - FAQ

FAQ

Here you will find the most frequently asked questions. If your question does not feature here, please contact the Orlaco Service department on +31 (0)342 404 555 or service@orlaco.nl.

Payment


Account no.: 68.75.82.717

IBAN: NL 84 INGB 0687 5827 17 (International Bank Account Number)

BIC: INGBNL2A (Bank Identifier Code)


Bank name: ING Bank IJsselland

Street: PO Box 641

City: Zwolle

Zip code: 8000 AP

Country: The Netherlands

 

VAT number: NL803967081B01



General


The website features all the latest news from Orlaco. If you wish to receive the latest news by email, Please sign up here for our newsletter. In the event of a product launch or other item of news on our vision solutions, we will email you the Orlaco short newsflash.



Yes, Orlaco holds the ISO 9001:2000 certificate. Here you can read more about the stringent quality criteria by which Orlaco abides.



Orlaco Products BV

 

Postal address:

Postbus 193

3770 AD Barneveld

 

Visitors' address:

Albert Plesmanstraat 42

3773 MN Barneveld

 

T. +31 (0)342 - 404 555

F. +31 (0)342 - 404 556

E. info@orlaco.nl

 

VAT: 8039.67.081.B01

Bank: ING 68.75.82.1717



On road trucks


We recommend working with a cable. Working with a cable guarantees constant picture reception and quality. Wireless systems work with open frequencies. One risk is that you will receive other images, which will only be to the detriment of safety. Furthermore, wireless is an expensive application.



The approved Orlaco front view system can be extended with navigation computers, such as the VDO PC 5100 and Garmin. Moreover, Orlaco has incorporated the Garmin computer into its range, thus enabling one-stop shopping . The monitor must be fitted with a monitor activator. The DDIN monitor is suited to this purpose, because it comes with a monitor activator as standard. The driver will then have front view between 0 and 30 kph (0-19 mph) and will be given spoken navigation instructions. When the handbrake signal is on or in the event of speeds exceeding 30 kph (19 mph), the monitor will automatically switch to navigation.

 

In addition to the link from an Orlaco monitor to a navigation computer, it is possible to connect Orlaco cameras to a navigation monitor. This will work successfully with various types from Kenwood, Pioneer, Alpine and VDO. If you would like more information on this, please feel free to get in touch with us on +31 (0)342 404 555 or info@orlaco.nl.




In view of the fact that the speed is lower than 30 kph (19 mph) when turning right, front view is mandatory at that point and the monitor will not be able to display side view.



For front view this is not permitted by law. In view of the fact that image quality is diminished when displaying two images and that it would be an expensive option to display two images on one screen, we would advise against this idea. If you still wish to view two images simultaneously, we would recommend installing two monitors.



This is not possible on trucks registered after January 26, 2007, unless the front mirror remains fitted. Legislation prescribes that front view be mandatory during forward motion between 0 and 30 kph (0-19 mph).



New trucks are already fitted with mirrors that do away with the entire blind spot on the side. Replacing the front mirror with a legally approved camera system for front view is permitted. The approved FrontCam from Orlaco has many advantages compared to the front mirror.



The DDIN monitor comes with a monitor activator as standard. In the case of front view, the monitor switches to standby mode as soon as the speed exceeds 30 kph (19 mph). This takes some of the pressure off the driver, who will not be bothered by the stripes painted on the road which would otherwise be flashing past on the monitor.


Off road machines


It is possible to connect four cameras to one monitor. These can be activated automatically.



In view of the fact that image quality is diminished when displaying two images, we would advise against this idea.



This is possible, though we would advise working with a cable. This will guarantee you constant picture reception and quality. Wireless systems work with open frequencies. One risk is that you will receive other images, which will only be to the detriment of safety.



We have had a cable developed specially for the purpose of excavation: the armored cable. All our cables are oil-proof and gasoline-proof and are fitted with watertight connectors. The armored cable has an extra protective layer, which also renders the cable immune to constant movements and vibrations.


Cleaning


Yes, this is a legal requirement.



Yes, this is possible. With the aid of a switcher you can connect up to a maximum of three cameras to one monitor.



Due to the fact that visibility for both front view and rear view is a legal requirement, you will have to use two monitors.



This is possible with the aid of the vertical lines on the monitor. You can set these so that the line is at the level of the container, ensuring you are able to pick up the container in one go.


Fire department


In the event of a disaster, the driver will not be in a position to set up the navigation system. This can be done by the passenger or commander on the second monitor.


Lift trucks


The cable is incorporated into the mast, parallel to the chains and the hydraulic system. The cable does not roll up, but remains in the mast, because its overall length does not change.



For the purposes of this connection, Orlaco has developed a special mast cable that is incorporated into the mast. The 9mm-thick cable runs parallel to the chains and hydraulic hoses in the mast, as a result of which loss of visibility through the mast is negligible. This method of cabling can be used on all three-stage masts and on many types of four-stage mast. The mast cable developed by Orlaco is not a standard electrical cable but a special design that is resistant to the continuous movement and twisting to which forklift masts are subjected.



Orlaco's systems for reach trucks can be used in cold stores without a problem down to -35°C. The cameras have an automatic lens heater that keeps the lens free of ice and condensation. The monitor is suitable for use down to -40°C. When starting the equipment in extreme cold, it could take up to around ten minutes for the system to work optimally.



It is certainly possible to build a system on a telescopic spreader, but we strongly advise having an expert assess the options beforehand.



Warehouse trucks are sometimes equipped with special ancillary equipment, such as a sideshift, fork spreader, hydraulic telescopic forks etc. Although in the majority of cases the camera is well-suited to use in combination with ancillary equipment, it is advisable to mention this specifically.

KOOI telescopic forks can be fitted with Orlaco's camera system as a factory option.



Standard cables are designed for static installation, but the mast of a forklift truck is continuously in motion. Orlaco's mast cable has been designed with this purpose in mind and is suited to very tight curving, twisting, turning etc. The special materials used make this cable exceptionally robust and yet flexible, even in cold stores down to -40°C.



An adjustable cab reduces physical stress associated with constantly looking up and provides relief for the neck and back. Nonetheless, the operator still looks up at an acute angle, which makes it difficult to direct the forks into the pallet accurately — all the more so because the operator's eyes are no longer looking at the pallet straight on, but at an angle from the side of the mast.



Both a height meter and a height selector require the operator to monitor the correct height of the forks visually. A height-selection system will only position the forks at the correct height. In order to prevent the forks from touching the wooden blocks and in order to ensure that they are directed into the pallet, it is still necessary to look up. The camera system displays the information directly on the monitor.



Orlaco can offer a wireless connection, but we do not advise using it on warehouse trucks. Although the wireless system does work well in other applications, it turns out that using it on warehouse trucks often gives rise to faults. Known problems are interference with other wireless systems (computer network, WMS terminals etc.) and reflection on steel objects (mast, racks, walls/ceilings etc.). In the rare cases where it is not possible to use Orlaco's mast cable, we advise using a special 4-track cable drum.



Orlaco has developed the cameras specifically for use in difficult circumstances. Extensive testing and years of experience in both existing factories and after-sales deliveries prove that Orlaco's systems work without problems for years on end, even when being used in the most severe of industrial environments.


Cranes


As standard, with the aid of a switcher, you can connect three cameras up to a monitor. At the touch of a button on the monitor, you can switch easily between the different cameras.



A monitor can display a maximum of four cameras simultaneously with the aid of a quad. In such cases, we would advise you to use a 10" monitor. With the aid of a screen-splitter, the monitor can display a maximum of two cameras simultaneously. The standard 7" monitor will suffice.



Yes, a rear view system and front view system can be extended with a navigation system. One monitor combines all three functions.



Yes, in addition to the option of purchasing an Orlaco camera system, you can also elect to hire one for a tower crane and for a crawler. Based on your wishes, we will offer a bespoke solution.



Yes, an existing load view vision system can be extended, depending on the application, with a winch view camera, rear view camera and/or front view camera.



In the case of telescopic cranes, tower cranes, and mobile tower cranes, we virtually use wireless connections only. The primary reason for this is the varying distance between the camera and the monitor. In such cases, a static cable connection is extremely vulnerable (due to rupture of the cable).


Maritime vessels


This depends on the lens being used. A camera with a small aperture gives the effect of a telephoto lens. A large aperture provides a great deal of overview and not much in the way of detail. In general, we can state that the CCC54 corresponds most closely to our own field of vision.



This will only be possible if the equipment can be linked up to the existing operating system and if there is a cable with sufficient cores (a minimum of six). Discuss this with your fitter.



In general, zoom cameras are used in the gangways, and on the fore part of a ship a Compact Camera (CCC78 or CCC54) with a tilt-and-turn unit is used.


Service


Click here for the instruction manual.




On an Orlaco monitor you can mirror the image for each camera (maximum of three). In the case of the LCD monitors you can do this electronically; in the case of the 6" screen monitor this is done by means of a jumper on the back. For other monitors you can order mirror image cameras.



Here you can read how Orlaco can be of further assistance.



Yes. Here you will find further information.


Products


Orlaco offers both color systems and black-and-white systems. A color system is without doubt the most commonly selected. Color provides increased contrast and a more natural image, ensuring more rapid recognition of objects. A crane machinist will (for example) be immediately alert on seeing orange warning tabards. However, at night the black-and-white camera comes into its own, with contrast and sharpness (0.1 Lux).



Orlaco's monitors are suitable for use with a maximum of four cameras.



Yes. The zoom camera, primarily used on cranes and ships, can be switched to night mode.



Orlaco products are EMC, EC, CE, ADR and ATEX certified.




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